Project Description

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With global threat levels involving terrorism, extreme weather and civil wars rising, we have seen a dramatic shift in the corporate travel risk landscape over the past couple of years. Companies are now preparing for scenarios such as bomb threats in European hotels which not so long ago barely featured on the radar. Yet understanding the real risks and your travellers’ exposure to them can sometimes be confusing when the media has an impact on your travellers’ fear and anxiety, pushing the threat of terrorism as a traveller concern to the forefront of our minds.

The concept of duty of care as it relates to travel risk management is a widely used term and many organisations now have all encompassing travel risk management programmes to ensure the safety and well-being of their staff.

So what happens when your travellers start to tune-out of your policies?
Will the use of sharing economy providers start to break down the structures companies have in place to comply with duty of care?
How will the Millennial mindset impact on travel polices as Millennials start to take on more senior roles within organisations?
Is your TRM able to incorporate out of programme bookings?
When did you last audit your travel risk management programme?

When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent levels of adoption around the globe. The balance between having robust processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult.

Slow growth in Western economies combined with the Brexit vote is fuelling an interest in exploring new markets outside of historic territories. Yet maximising the cost effectiveness of business trips can involve multiple stops and last minute adjustments which result in highly complex travel itineries. For SME’s who may not have the manpower or budget to create an all encompassing travel risk management programme, how can they ensure they have a robust crisis management plan in place to protect their employees and reputation?

By attending this conference, delegates will be able to hear the latest advice on risks posed to workers travelling overseas and assess whether their own in-house travel and risk procedures are up to date. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the providers who are offering solutions in this area.

Who should attend?
• Corporate travel managers and buyers
• Travel safety executives
• Corporate & physical security professionals
• Operational Security & Intelligence
• Global Mobility Professionals
• C Suite and Senior HR executives
• Legal (inhouse & private practice)
• Business Continuity
• Health & safety
• Risk management & insurance
• Relocation Management/Residential Real Estate
• Business Continuity
• Operational security & intelligence
• Immigration

Session One: The Current Landscape

09.10 Business travel in an new era of global terrorism
• Understanding the changing face of the terrorism threat
Admiral The Right Honourable Lord West of Spithead

09.35 What to expect in 2017 and beyond
• Perceived vs actuals risks
• Medical and Security outlooks
• Key takeaways – what it means for your business
Dr Mark Parrish, Regional Medical Director, International SOS
James Wood, Regional Security Operations Manager, International SOS and Control Risks

10.25 Questions

10.35 Panel session – Traveller fear and anxiety
• Are privacy concerns becoming less of an issue for business travellers as terror threats increase?
Sam Roper, Regional Security Manager, Southern Europe, Russia, Middle East & Africa, Google
John Rose, Chief Operating Officer, iJET International, Inc.
Dave Mason, Head of Media Training, Mentor Consultancy

11.05 Refreshment Break

Session Two: Managing your corporate travel risk liability

11.30 Common threat picture at global HQ and country operation level
• Harmonising risk management practices to account for travellers, expatriate staff and national staff
• The new business as usual?
• Stay, go, return?
• Istanbul Case study
Matthew Westley MBE, Director Risk Consulting, Drum Cussac Group

11.55 Regulatory risks and recent case law
• A brief recap of the statutory health and safety duties and Corporate Manslaughter Act
• Recent case law and coroners inquests
• Territorial limits
• Reputation damage
Fiona Gill, Partner, DAC Beachcroft

12.20 Investigating an incident overseas
• Why investigate an incident overseas
• The role of the investigator
• Dealing with local authorities
• Understanding expertise
Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation

12.45 Questions

13.00 Lunch

Session Three

14.00 Judicial Inquiry and the role of the Expert Witness
• Judicial Inquiry – what happens when it goes wrong
• Role of the Expert Witness
• Defensible Decision Making
• Learning Lessons – Briefing & Debriefing
Andy Brown, Partner, A.Kain & Partners LLP

14.30 Findings from the ‘Women in Business Travel’ survey
• How do you account for the specific needs of female business travellers without treating them differently?
Carolyn Pearson, CEO, maiden-voyage.com

14.55 Questions

15.05 Panel session – Challenges around duty of care when ridesharing and sharing economy services are being demanded by employees
Robert Walker, Head of Information, Travel Security, International SOS
Carolyn Pearson, CEO, maiden-voyage.com
Daniel Davey, Uber for Business Team, Uber

15.40 Refreshments

Session Four – Roundtables or Crisis Management Workshop

16.05 ROUNDTABLES – Many of the round tables will focus on specific geographical areas, giving delegates the opportunity to hear more tailored guidance on some of the areas they may travel to, in terms of security, health and cultural considerations which could impact their travellers or expats. For organisations who are setting up a travel risk management for the first time or simply want to revisit their policies, there will be sessions for companies who wish to have a better understanding of the principle laws surrounding duty of care or how to build/update a travel risk management programme.

NEW – We will also be hosting for the first time a crisis management workshop, based on real-life medical and security scenarios. This workshop will only take place on day 1, so make sure you register your interest to avoid disappointment. All sessions will take place simultaneously, will each last for one hour and are designed to encourage discussion in smaller groups. The round table discussion groups will be repeated on the second day of the conference, offering delegates the opportunity to explore two of the topics indepth with key experts in each field.

Roundtable 1 – Creating a travel risk management programme
Sam Roper, Regional Security Manager, Google
Roundtable 2 – Doing Business in India
Sushil and Anupama Pradhan, MitKat Advisory Services and Iain Findlay, Regional Security Manager, Black & Veatch
Roundtable 3 – Doing Business in Islamic Countries
David Curran, Director, Edson Tiger and Marco Pacchierotti, Travel Security Manager, Leonardo
Roundtable 4 – Doing Business in Sub-Saharan Africa
Brittany Damora, Senior Operations Manager, GardaWorld and Fred Keeling, Security Director, Wood Group
Roundtable 5 – Is your security and first aid training fit for purpose?
Lloyd Figgins, Founder, LFL – Global Risk Mitigation and Matt Ladbrook, Consultant in Remote Medical Care
Roundtable 6 – Understanding the principle laws surrounding duty of care
Fiona Gill, Partner, DAC Beachcroft

16.05 CRISIS MANAGEMENT WORKSHOP – Theory is one thing – what do you do in practice?
Attend this interactive workshop and challenge your ability to effectively manage a crisis. International SOS and Control Risks experts will run a number of medical and security real-case
scenarios, with a specific focus on:
• Organisational preparedness
• Preparing for travel
• Response to incidents

Who should attend?

Managers with responsibility for Business Continuity,
Health, Safety and Environment (HSE),
Crisis management,
Risk and Security,
Travel, Procurement,
HR and Medical Directors.

Session

17.05 Doing business across borders – what you need to know to manage cultural differences in a world of Brexit, BRICS and boundariless borders
Dean Foster, President & Founder, DFA Intercultural Global Solutions

17.30 Questions

17.40 Close of Day One and drinks Reception

Day Two
08.15 Refreshments, registration and exhibition

09.00 Welcome from the Chair

Session Six – Working in challenging and hostile environments

09.10 Road traffic accidents and driving overseas
• Identifying local driving requirements and training
• Insurance and impact of Vnuk judgment
• Investigating motor accidents overseas
• Criminal and civil actions in motor accidents overseas – how they can differ from the UK
• Impact of Brexit on claims arising from motor accidents overseas
Rachel Moore, Partner, Kennedys

09.35 High Risk Employees in High Risk Countries
• Educating high risk employees on their personal level of vulnerability
• Hardening their security posture
• To self drive or not?
• Working in anti Western environments
• Detecting hostile surveillance and the build up to an attack
• Developing their overall situational awareness
Ivor Terret, Vice President, AS Solution

10.00 Managing the agile travel needs of the SE Asia risk environment
• Overview of risks in SE Asia
• Why you must use a global security company
• Why that alone does not meet all your duty of care and professional operational needs
• What is the global security travel conundrum?
o “command and control” – the one contract solution
o the realities of alert and respond
o the complexity of response given the complexity of borders and languages
Paul Quaglia, CEO, APAC Assistance and Founder, APAC Alliance

10.25 Religious intolerance, radicalisation and insider threats – how they affect your businesses and how to protect your employees
• Religious radicalisation and its contribution to extremism
• Recognising and countering radicalisation
• Rising cases of religious intolerance worldwide
• Insider threats to businesses
• Protecting your people
Colonel Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd

10.50 Planning for an evacuation – how prepared is your company?
• Managing risk in a fast moving context with limited reliable intelligence
• Accounting for your people and safeguarding your business interests
• Disruption to normal decision making processes
• Local nationals – has your company policy defined who is covered?
• Retaining the option to return and the goodwill of host government
John Rose, Chief Operating Officer, iJET International, Inc.

11.15 Questions

11.30 Refreshment Break

11.55 Session Seven – Round table sessions
Roundtable 1 – Doing Business in China
Roundtable 2 – Doing Business in Russia
Anna Walker, Associate Director, Europe, Control Risks
Roundtable 3 – Doing Business in India
Sushil and Anupama Pradhan, MitKat Advisory Services and Iain Findlay, Regional Security Manager, Black & Veatch
Roundtable 4 – Doing Business in Japan
Simon Chelton, Managing Director, CCL International
Roundtable 5 – Doing Business in Islamic Countries
David Curran, Director, Edson Tiger and Marco Pacchierotti, Travel Security Manager, Leonardo
Roundtable 6 – Doing Business in Singapore
Paul Quaglia, CEO, APAC Assistance and Founder, APAC Alliance
Roundtable 7 – Doing Business in Africa
David Clamp, Director of Safety and International Operational Support, Rayleigh International
Roundtable 8 – Doing Business in Latin America
Sean Denson, Director of Operations, Office of Corporate Security, World Vision
Roundtable 9 – Is your security and first aid training fit for purpose?
Lloyd Figgins, Founder, LFL – Global Risk Mitigation and Matt Ladbrook, Consultant in Remote Medical Care
Roundtable 10 – The Jihadi terrorist threat to travellers- what does the future look like?
James Brandon, Director of Geo-Political Intelligence, Stirling Assynt
Roundtable 11 – Understanding the principle laws surrounding duty of care
Fiona Gill, Partner, DAC Beachcroft
Roundtable 12 – Creating a travel risk management programme
Chris Job MBE, Chief Operating Officer, Drum Cussac Group

12.55 Roundtable hosts to report back to the chair and delegates any salient points which emerged during their sessions over the past 2 days.

13.05 Lunch

Session Eight – Post incident management

14.05 Post incident management and employer obligations
• Why are organisations worried about PTSD?
• Absenteeism and presenteeism
• Early identification of PTSD-are your managers able to recognise the early signs and do they have the treatment tools to support the individual?
• Why screening your employees pre-deployment does not work
• Peer support training
• The risks of psychological de-briefing
• Snake oil salesmen and quick trauma cures
Dr Mike Drayton, Director, Opus Performance Ltd

14.30 Are your travellers suffering from traveller friction?
• Recognising how traveller burnout problems are impacting your business
• Ways to improve human capital management
• Developing mitigation strategies for your high friction travellers
• Pervasive interconnectivity and the stressed traveller
Kate Nowlan, Chief Executive, CiC

14.55 The Duty of care owed to spouses and family
• Notification to employees’ next of kin following an incident overseas
• Forming and maintaining supportive and appropriate liaison with family
• Communication and cultural considerations
• Impact on families and the company Family Liaison Representatives
• Protecting company reputation
Pauline Adam, Crisis Management Project Manager, Petrofac Training

15.20 Questions

15.30 Chair’s closing remarks

15.35 Refreshments and close of conference

Sue Williams

Specialist Kidnap Consultant

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Admiral The Right Honourable Lord West of Spithead

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Dr Mark Parrish

Regional Medical Director, International SOS

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James Wood

Regional Security Operations Manager, International SOS and Control Risks

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Sam Roper

Regional Security Manager, Southern Europe, Russia, Middle East & Africa, Google

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John Rose

Chief Operating Officer, iJET International, Inc

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Dave Mason

Head of Media Training, Mentor Consultancy

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Matthew Westley MBE

Director Risk Consulting, Drum Cussac Group

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Fiona Gill

Partner, DAC Beachcroft

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Lloyd Figgins

FRGA, CEO & Founder, LFL- Global Risk Mitigation

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Andy Brown

Partner, A.Kain & Partners LLP

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Carolyn Pearson

CEO, maiden-voyage.com

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Daniel Davey

Uber for Business Team, Uber

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Robert Walker

Head of Information, Travel Security, International SOS

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Colonel Sushil Pradhan

Director, Mitkat Advisory Services Pvt Ltd

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Anupama Pradhan

Head of Training,, MitKat Advisory Services

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Iain Findlay

Regional Security Managerm Black & Veatch

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Dave Curran

Edson Tiger

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Marco Pacchierotti

Travel Security Manager, Leonardo

Brittany Damora

Senior Operations Manager, GardaWorld

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Fred Keeling

Security Director, Wood Group

Matt Ladbrook

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Dean Foster

President & Founder, DFA Intercultural Global Solutions

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Rachel Moore

Partner, Kennedys

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Ivor Terret

Vice President, AS Solution

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Paul Quaglia

CEO, APAC Assistance and Founder, APAC Alliance

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Anna Walker

Associate Director, Europe, Control Risks

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Simon Chelton

Managing Director, CCL International

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David Clamp

Director of Safety and International Operational Support, Rayleigh International

Sean Denson

Director of Operations, Office of Corporate Security, World Vision

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James Brandon

Director of Geo-Political Intelligence, Stirling Assynt

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Chris Job MBE

Chief Operating Officer, Drum Cussac Group

Dr Mike Drayton

Director, Opus Performance Ltd

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Kate Nowlan

Chief Executive, CiC

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Pauline Adam

Crisis Management Project Manager, Petrofac Training

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Millennium Gloucester Hotel London Kensington, 4-18 Harrington Gardens, London, SW7 4LH United Kingdom

Set against fashionable South Kensington, Millennium Gloucester Hotel London Kensington is the perfect combination of charm, comfort, and attentive hospitality. With its convenient Kensington hotel location at the heart of the city and Gloucester Road Underground Station just next door, you’ll discover how easy it is to explore the city.

https://www.millenniumhotels.com/en/london/millennium-gloucester-hotel-london-kensington

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