Project Description

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2015 has shown us that it is not simply those parts of the world with weak security, governance and civil order where our travellers could be at risk. Major incidents affecting the health, safety and security of our travellers can strike anywhere at any time, without warning. Yet without a robust crisis management plan in place, the impact of such incidents can be exacerbated and if duty of care is not robustly demonstrated by employer or institution, then the repercussions can be colossal, resulting in law suits and loss of reputation.

When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent standards across the globe. The balance between having reasonable processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult.

Many organisations are still unclear as to the scope of their liability regarding duty of care. Duty of care is not an ethical concern but a legal obligation which is embedded in workers compensation laws in the UK and can extend as far as the dependents of international assignees. By protecting your employees, your most valuable asset, you are protecting your business, financial and reputational risks.

By attending this conference, delegates will be able to hear the latest advice on risks posed to workers travelling overseas and assess whether their own in-house travel and risk procedures are up to date. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the technology providers who are offering solutions in this area.

To join in discussions go to Linkedin Duty of Care Forum

Interested in speaking, sponsoring or exhibiting?
Contact Caroline Fuller or Tel +44 (0) 797 4406 673

Who should attend?

The conference will provide the perfect opportunity to network with your peers from the industry and to swap ideas and best practice.

Anyone who is responsible for employees, volunteers or subcontractors while they are working overseas will find the event especially useful, as will those professionals with an interest in duty of care and limiting employee exposure to risk,.particularly those involved in the areas of;

  • human resources, compensation and benefits
  • risk management & safety
  • security
  • procurement
  • operations
  • medical
  • business continuity
  • insurance
  • travel professionals

Day 1

Session One – Welcome to the conference.
08.00Refreshments, registration and exhibition
08.55Conference organiser`s opening remarks
09.00Welcome from the Chair:
Sue Williams QPM, International kidnap response expert
Session One: The current landscape
09.10Overview of the real and perceived risks facing travellers in 2016

  • Road traffic accidents and street crime
  • Street crime, theft and assault
  • Accidents and disease
  • Extreme weather events and natural disasters
  • Kidnapping and vehicle hijack
  • Cyber attack and malicious extortion – business travellers targeted for proprietary and confidential information
  • Civil disorder and terrorism
  • Air safety
  • Black swan events
    Chris Torrens, Director Europe & Africa, Global Risk Analysis, Control Risks
09.35What are the top global medical risks affecting travellers and how are these changing?

  • What are the trends in medical cases over the past year?
  • Why non-disease risks top the charts
  • Which areas have the most limited healthcare facilities?
  • How to avoid substandard and counterfeit drugs in developing countries
  • Managing the travelling employee with a long-term health condition
  • Conditions which are not under control
  • Best practice guidelines for the diabetic traveller
  • Early and undisclosed pregnancy
  • Rare blood groups and transfusions – what you need to know
    Dr Mark Parrish, Regional Medical Director, Medical Services, Northern Europe
    International SOS
10.00The Aquaterra Energy case study

  • Inflated risk perception causing reluctance of personnel to deploy
  • Challenges around sub contractors relying on prime contractors for offshore security
  • Seasoned engineer vs recent graduate – balancing differing levels of overseas experience
  • Simon Hatson, HSE and Business Improvement Manager, Aquaterra Energy
    David Curran, Director, Edson Tiger
10.25Evacuating personnel from high risk areas

  • >Risk, threat and vulnerability considerations when designing business continuity based
    contingency and evacuation plans
  • Designing a region wide contingency plan to both keep your employees safe as well as
    allowing business continuity
  • Tabletop drills as a preparation and training tool
  • Case Studies. Successes, lessons learned and follow up actions
    Ivor Terret, Vice President, Business Development, AS Solution
11.00Refreshment Break
11.25Local Issues – Global Impact

  • How does business as usual create risk
  • Establishing a global operational picture
  • Understanding business resilience
  • Developing and implementing a global framework for employee safety
  • Achieving stakeholder engagement across business divisions
    Stuart Hughes, Global Director, Adidas Groups
    Matthew Judge, Managing Director, The ANVIL GROUP
11.50The changing demographics of business travel

  • The rising influence of Millennium travellers – what are their traits?
  • How does the perception and tolerance of risk differ among age groups
  • Frequent travellers and complacency – is this a myth?
  • Supporting gay staff on overseas assignments
  • Gender differences in thinking about personal safety abroad
    John Rose, COO, iJET
12.25PANEL SESSION: What are the challenges around the disclosure and storage of information relating to your travellers’ profiles?

  • medical risks
  • pregnancy
  • religion
  • sexual orientation
  • sharing information with third parties
  • taking partners on business trips
  • keeping track of expat families
  • internal access to personal information and data breaches
    Kate Morton, Global HR Manager, Greenpeace International
    John Rose, COO, iJET
    Néstor A. Alfonzo Santamaría, City of London Corporation
Session Four: Legal
14.00The Houdini of fast escapes from foreign prisons

  • How expats and their families unintentially run afoul of foreign laws
  • Study Abroad students -Victimized or arrested- too frequently
  • Dealing with arrests and other foreign legal problems-what Due Diligence requires
    Dick Atkins, International Recoveries LLC
14.25Siemens process for managing travel security

  • Siemens global risk profile
  • The corporate process for managing travel security
  • Lessons learned from incidents e.g. in the Middle East
  • UK case study of how a business unit has implemented a work flow process to meet the Duty of Care & Siemens internal controls
    Franz J.H. Polenz, Global lead for travel security,
    Paul Howlett, Regional Security Officer for Western Europe, Siemens
14.50Comic Relief case study

  • Developing a security strategy for celebrity visits to projects
  • The challenges of managing expectations of different stakeholders (celebrities, their agents and project workers) regarding the management of security on overseas visits
  • Training Comic Relief staff to work in challenging environments
  • Risk analysis and assessment of project visits and filming within these contexts
    Scott Desborough, Trips Manager, Comic Relief
    George Shaw, Managing Director, International Location Safety Ltd
15.10Student Evacuations: Understanding perceptions and expectations

Chris Job MBE, Chief Operating Officer, Drum Cussac
15.40Refreshment Break
Session Six: Learning from scenarios
16.05This session will explore a range of scenarios focusing on the management and aftermath of incidents affecting travllers overseas. A panel of experts will discuss and debate the potential safety and security, legal, reputational and disciplinary consequences relating to each incident and which laws if any would be likely to come into effect and how this may differ around the world. The audience will be invited to participate with questions.

    • Scenario One – A complex medevac from a medically underserved location
    • Scenario Two – A business traveller misses a connection because of traffic
    • Scenario Three – A midtown university organises an archaeological mission to a war torn country
    • Scenario Four – A multinational employing both expat and local workers is caught in a pandemic scenario
    • Scenario Five – Hacked and tracked
    • Scenario Six – The honey trap

Pete Cooper, Regional Security Director, International SOS
Bruce Craig, Partner, Pinsent Masons LLP
Andrew Kain, International Security Expert
Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation

17.00When animals attack – lessons from the expedition industry
Lloyd Figgins, FRGS, CEO & Founder, LFL Global Risk Mitigation
17.25Close of Day One and Drinks Reception
Day 2
08.00Refreshments and exhibition
08.55Welcome from the Chair
Session Seven: Safety and Security
09.00Safety on the road and accommodation security – the value in getting this right and the
cost of getting it wrong

  • Approving foreign hotels, residential premises and ground transportation
  • Why RTAs are such a significant risk to business travellers and NGOs
  • The dangers in self driving
  • The selection and use of private security providers
  • High profile or low profile?
  • The direct value realised in getting this right
    Mark Wolsey, Enterprise Security Leader, PwC
09.25Working in India – what issues do employers need to be mindful of when ensuring the
safety and security of travelling staff and expat employees?
Part 1 – Safety/Security risks in India

  • Common safety/security risks in India
  • Specific risks to expats living in urban centres
  • Living in India – safeguards for expats
  • Travel safety in India – risks and precautions
  • Health and hygiene tips
  • Risks and opportunities of doing business in India
    Colonel Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd.
09.50Part 2 – Practical solutions from an expat perspective in India

  • Indians’ perspectives of a Western foreigner
  • Understanding communications and making yourself understood
  • Is your organization selecting the correct fit for the position?
  • Is your organization giving your professional the appropriate level of advice?
  • Case study – evolving a driver training capsule
  • Turn your people into Ambassadors of India
  • Understanding India bureaucracy
  • Advantages of registering with your Embassy and receiving information updates
  • The advantage of having a host in Mumbai
10.15CASE STUDY – Managing travel for BBC journalists in conflict zones
Chris Kemp, Head of High Risk, British Broadcasting Company
Session Eight: Incident response
10.50PANEL SESSION – Working with travel assistance and insurance companies during an incident

  • How do insurance and assistance companies work together and where do they differ?
  • Case studies from recent incidents
    Steve Bradley, Director Insurance Partnerships, International SOS
    Ricus Groenewald, Director of Assistance, Europe, International SOS

    Rachel Moore, Partner, Kennedys
Session Nine: Roundtable sessions
11.45Round-table sessions will take place simultaneously. The round table sessions are designed to encourage discussion in smaller groups on a range of topics.
Delegates will participate in 2 thirty minute round table discussions during the course of 1 hour.

  • Evaluating travel risk in hostile areas
    Erin Steele, Vice President for Operations, Atmospherics Unlimited Worldwide
  • Risk assessing your business – what are your most likely
    worst case scenarios?
    Andrew Kain, International Security Expert
  • Managing misconduct overseas
    Verity Stiff, Head of People Capacity and Development, CHS Alliance
  • Understanding the principle laws surrounding duty of care
    Dick Atkins, International Recoveries LLC
  • How do IS’s current tactics threaten travellers?
    Tim Williams, Chief Editor, Stirling Assynt (Europe) Ltd
  • Fulfilling duty of care on expeditions
    Lloyd Figgins, FRGS, CEO & Founder, LFL Global Risk Mitigation
  • Accounting for people in a crisis
    Chris Job MBE, Chief Operating Officer, Drum Cussac
  • Challenges around academic research in high risk areas
    Rachel Stephenson, Director, Health and Safety Services, University of Hull
  • The challenges faced by trailing spouses -a husband’s perspective
    Iain Findlay, HS&E and Operations – India, Black and Veatch
  • Supporting gay staff on overseas assignments
    Sarah Foster, Major Partnerships Manager, Stonewall
  • Designing and running pre-departure screening systems for overseas travellers
    Matt Ladbrook, Company doctor, Wilderness Expertise Ltd
12.45Roundtable hosts to report back to the chair and delegates any salient points which emerged during their sessions.
Session Ten: Post Incident management
14.00Managing the psychological consequences of a traumatic incident

  • How can an organisation prepare people psychologically before visiting high risk areas, in order to minimise any post-incident psychological reaction?
  • What can employers/ insitutions do to help and support the psychologically traumatised employee/student following repatriation?
  • Managing the psychological impact on colleagues and staff during and following an incident
    Professor Neil Greenberg, Occupational Psychiatrist, King’s College London
14.25Young travellers mindsets and the ‘illusion of immortality

  • What inspires us to travel and deciding where to go
  • The importance of research and experiences of others
  • Handling risk and making the right decisions
  • Immortality and the importance of today
  • Why travel and culture enriches our lives
    Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation (CRF)
14.50Pushing the boundaries; what lessons on maximising outcomes, whilst not compromising
safety, can be learnt from student overseas expeditions?
Philip Avery, Director of Learning & Strategy, Bohunt Education Trust
15.25Chair’s closing remarks
16.00Close of Conference

Sue Williams

QPM International kidnap response expert

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Chris Torrens

Director Europe & Africa, Global Risk Analysis, Control RIsks

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Dr Mark Parrish

International SOS

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Simon Hatson

Aquaterra Energy

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David Curran

Edson Tiger

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Ivor Terret

Vice President, Business Development, AS Solution

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Stuart Hughes

Global Director, Adidas Group

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Matthew Judge

The Anvil Group

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John Rose


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Kate Morton

Global HR Manager, Greenpeace International

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Néstor A. Alfonzo Santamaría,

City of London Corporation

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Dick Atkins

Attorney, International Recoveries, LLC

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Franz J.H Polenz


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Paul Howlett

Regional Security Officer for Western Europe, Siemens

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Scott Desborough

Comic Relief

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George Shaw

International Location Safety Ltd

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Chris Job MBE

Chief Operating Officer, Drum Cussac

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Pete Cooper

Regional Security Director, International SOS

Bruce Craig

Partner, Pinsent Masons LLP

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Andrew Kain

International Security Expert

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Richard Stuttle

Founder and Director, Caroline's Rainbow Foundation

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Lloyd Figgins

CEO & Founder, LFL

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Pete Cooper

Regional Security Director, International SOS

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Mark Wolsey,

Enterprise Security Leader, PwC

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Colonel Sushil Pradhan

Mitkat Advisory Services

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Chris Kemp

British Broadcasting Corporation

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Steve Bradley

International SOS

View More

Ricus Groenewald

International SOS

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Rachel Moore

Partner, Kennedys

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Erin Steele

Atmospherics Unlimited Worldwide

View More

Verity Stiff

Head of People Capacity and Development, CHS Alliance

View More

Tim Williams

Managing Director, Stirling Assynt (Europe) Ltd

View More

Matt Ladbrook

Consultant in Remote Medical Care, Wilderness Expertise Ltd

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Professor Neil Greenberg

King’s College London

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Philip Avery

Director of Learning & Strategy, Bohunt Education Trust

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Rachel Stephenson

Director, Health and Safety Services. University of Hull

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The Tower Hotel, St Katharine’s Way, London E1W 1LD

Further information can be seen on the conference hotel at

Nestled between the River Thames and St Katharine’s Dock and alongside two
world Heritage Sites – Tower Bridge and the Tower of London, the Tower Hotel
boasts 801 bedrooms, 19 meeting roomswith the largest having capacity for 550
people, complimentary high speed wifi for everyone everywhere, fitness centre,
car parking and a terrace with unrivalled views of Tower Bridge,
The Shard and the Thames.

To reach The Tower Hotel by road…
The Tower Hotel is just to the east of Tower Bridge, on the north side of the River Thames. At the traffic lights on the junction
of Tower Hill, Tower Bridge Approach, East Smithfield and Mansell Street, turn into St Katherine’s Way: The Tower Hotel is at
the far end. To programme your sat-nav, use the postcode E1W 1LD
The hotel has 80 on-site car parking spaces available at an additional charge of £20.00 per 24 hours. Spaces are on a first
come first served basis and cannot be reserved.

If you’re coming to The Tower Hotel by rail…
Mainline rail: Fenchurch Street station is 0.5 miles away
London Underground: Take the District or Circle line to Tower Hill station. Leave the station via the entrance on the left, go
down the steps and through the subway. Turn left and walk past the Tower of London. Another subway takes you under the
next road, then simply follow signs for The Tower Hotel.
London Bridge Tube and rail stations are just a short walk away over Tower Bridge.

To reach The Tower Hotel from the airport…
If you’re flying into London City airport, The Tower Hotel is six miles away: take the Docklands Light Railway (DLR) to Tower
Gateway station, which is about seven minutes’ walk from the hotel.
From London Heathrow, we recommend the Heathrow Express: this runs direct from the airport to London Paddington in
just 15 minutes (20 from Terminal 5) and there’s a train every quarter of an hour. The Gatwick Express runs a similar service
into Victoria. From either terminus, you can take the Underground (Circle Line) to Tower Hill: The Tower Hotel is less than 7
minutes’ walk away.

Book a room
For delegates wishing to book accommodation at the conference venue,
we have special room rates agreed of £150 + VAT including breakfast. Please note that this rate will expire on 9th February 2016 and all rooms are subject to availability.

How to book:
Guests to make their own reservations, by calling 0871 3769036 (Option 2)
or email : and quote the booking reference when making their booking in order to guarantee they receive the group rate.
Guests to provide credit card details on booking in order to guarantee their accommodation.

The code to quote is QUAY230216


Duty of Care Brochure

Sponsored by:

International SOS


Produced by:

Contego Events
The Tower Hotel, Saint Katharine's Way, London, UK